Client Experience & Strategic Partnerships Lead

Crypto Pro Network; San Francisco, New York, Sioux Falls (CA, NY, SD); On-site; USD 80,000 - 120,000; Full time

Job summary

Anchorage Digital is seeking a Client Experience professional focused on operational relationship management and integration. The ideal candidate will possess deep knowledge of the crypto ecosystem and familiarity with API-based business models. Responsibilities include supporting integration partners, advocating for product enhancements, and managing technical escalations. The candidate should have strong experience in traditional financial services, excellent communication skills, and a collaborative mindset to work effectively across teams.

Qualifications

• Experience in operational relationship management with integration partners.
• Strong understanding of the crypto ecosystem and its users.
• Experience in traditional financial services.

Responsibilities

• Support operational relationship management with integration partners.
• Advocate for product enhancements and services.
• Act as point of contact for technical escalations.

Skills

API Troubleshooting

Crypto Domain Knowledge

Financial Services Proficiency

Job description

Anchorage Digital is seeking a Client Experience professional focused on operational relationship management and integration. The ideal candidate will possess deep knowledge of the crypto ecosystem and familiarity with API-based business models. Responsibilities include supporting integration partners, advocating for product enhancements, and managing technical escalations. The candidate should have strong experience in traditional financial services, excellent communication skills, and a collaborative mindset to work effectively across teams.