Client Experience Lead, Partnerships & Integrations

Crypto Pro Network; San Francisco, New York, Sioux Falls (CA, NY, SD); On-site; USD 120,000 - 150,000; Full time

Job summary

Anchorage Digital is seeking a Client Experience Team Lead for Strategic Partnerships and Integrations in San Francisco, California. This role focuses on operational relationship management with integration partners while leading cross-functional teams. The successful candidate will have a strong understanding of both institutional and retail crypto landscapes, familiarity with API business models, and experience in financial services. Join us to help build a leading digital asset platform for institutions.

Qualifications

• Strong experience in traditional financial services and crypto ecosystem.
• Experience handling operational relationship management with integration partners.
• Ability to navigate API-based business models and manage client servicing teams.

Responsibilities

• Manage operational support and relationship management for integration partners.
• Advocate for product enhancements and services for a diverse user base.
• Lead the resolution of high-priority escalations with partners.

Skills

API Troubleshooting & Incident Management

Crypto Domain Knowledge

Policy Implementation

Seasoned Financial Services

Job description

Anchorage Digital is seeking a Client Experience Team Lead for Strategic Partnerships and Integrations in San Francisco, California. This role focuses on operational relationship management with integration partners while leading cross-functional teams. The successful candidate will have a strong understanding of both institutional and retail crypto landscapes, familiarity with API business models, and experience in financial services. Join us to help build a leading digital asset platform for institutions.