Client Experience Specialist (Support & Intake)

Reciprocity Industries LLC; Billings (MT); On-site; USD 38,000 - 52,000; Full time

Job summary

Reciprocity Industries LLC in Billings, MT is seeking a Client Support Specialist to deliver compassionate, high-quality service while supporting Intake and Litigation.

You will respond to inquiries, conduct intake interviews, verify eligibility, complete questionnaires, organize documentation, and guide clients through legal processes with clarity and care. This role emphasizes empathy, accuracy, and collaboration to improve client experience and outcomes.

Qualifications

• Must be at least 18 years of age or older.
• Working knowledge of Microsoft Office Suite, Adobe, and other similar software.
• Must be able to read, comprehend, and follow written and verbal instructions.

Responsibilities

• Respond to incoming calls and messages with empathy and support.
• Conduct intake interviews and complete intake forms.
• Determine client eligibility based on established criteria.
• Explain legal processes and resources clearly.
• Obtain signatures and ensure forms are completed.
• Provide ongoing reassurance to clients to maintain trust and satisfaction.
• Follow up to verify documentation and required steps.
• Maintain adherence to intake procedures for quality standards.
• Identify improvements to enhance client experience and efficiency.
• Collaborate with intake or litigation teams to achieve goals.
• Participate in training sessions to stay informed on campaigns and procedures.

Job description

Reciprocity Industries LLC in Billings, MT is seeking a Client Support Specialist to deliver compassionate, high-quality service while supporting Intake and Litigation.

You will respond to inquiries, conduct intake interviews, verify eligibility, complete questionnaires, organize documentation, and guide clients through legal processes with clarity and care. This role emphasizes empathy, accuracy, and collaboration to improve client experience and outcomes.