Client Experience Specialist — Part-Time, Flexible Hours

PCs for People; Saint Paul (MN); On-site; USD 42,981,000 - 60,174,000; Part time

Benefits offered by this job

Health insurance

401(k) with company match

Paid vacation and holidays

Job summary

PCs for People is seeking a Client Experience Representative to be the primary contact for clients in our Mission Market. You will guide customers through their technology shopping journey, delivering personalized, high-quality support and ensuring a positive experience.

Join a growing nonprofit focused on digital inclusion. Part-time roles with a flexible schedule, on-site in Saint Paul, MN, offer opportunities to engage with a diverse community and support impactful programs while developing

Qualifications

• Previous experience in retail or client service is preferred but not mandatory.
• Excellent communication and interpersonal skills with a client-focused approach.
• Strong problem-solving abilities and the ability to handle challenging situations with tact and diplomacy.
• Proficiency in using a computer, POS systems, and other retail software applications.
• Flexible schedule to ensure clients are fully supported.

Responsibilities

• Greet and welcome clients, creating a warm marketplace atmosphere.
• Handle phone calls and emails with excellent client service.
• Listen to inquiries and provide accurate information about products and policies.
• Maintain organized product displays and restock shelves.
• Process online orders and client transactions using PCSCRM and POS systems.

Skills

Customer service

Communication

Empathy

Multitasking

Teamwork

Tools

POS systems

CRM software

Job description

PCs for People is seeking a Client Experience Representative to be the primary contact for clients in our Mission Market. You will guide customers through their technology shopping journey, delivering personalized, high-quality support and ensuring a positive experience.

Join a growing nonprofit focused on digital inclusion. Part-time roles with a flexible schedule, on-site in Saint Paul, MN, offer opportunities to engage with a diverse community and support impactful programs while developing