Client Experience Specialist & Legal Assistant

Saxton & Stump; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

Job summary

Saxton & Stump is seeking a Concierge and Client Services Specialist/Legal Assistant to deliver a superior client experience within a forward-thinking law firm. You will be the first point of contact for clients visiting or calling the offices and also provide essential administrative support to our attorneys.

The role emphasizes hospitality, rapid problem solving, and collaboration with attorneys and staff to ensure seamless meetings and professional service.

Qualifications

• Experience in receptionist, legal assistant, or admin role preferred.
• Excellent client service and communication skills.
• Comfortable using MS Office and video conferencing tools.

Responsibilities

• Serve as the first contact for clients, guests, and vendors with a welcoming, professional experience.
• Provide five-star hospitality by greeting visitors and coordinating refreshments.
• Handle multi-line calls and direct inquiries with superior service.
• Coordinate conference room scheduling and liaise with attorneys and staff.
• Prepare meeting rooms with tech, materials, refreshments, and setup.
• Order catering and manage setup, food, and cleanup for meetings.
• Maintain reception areas and common spaces in client-ready condition.
• Provide administrative support to attorneys, including document prep and scheduling.
• Organize and maintain legal documents in firm systems and file management.
• Assist with office supplies, events, and ad hoc operations as needed.

Skills

Five-star service

Strategic thinking

Tech-savvy

Communication skills

Time management

Attention to detail

Multitasking

Team collaboration

Problem solving

Self-motivated

Education

Associate degree or coursework in Legal Studies/Business Administration

Tools

Microsoft Office Suite

Video conferencing (Zoom, Teams)

iManage document management

Job description

Saxton & Stump is seeking a Concierge and Client Services Specialist/Legal Assistant to deliver a superior client experience within a forward-thinking law firm. You will be the first point of contact for clients visiting or calling the offices and also provide essential administrative support to our attorneys.

The role emphasizes hospitality, rapid problem solving, and collaboration with attorneys and staff to ensure seamless meetings and professional service.