Client Experience Specialist: Engagement & Growth

Nexora Talent; Phoenix (AZ); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Collaborative team culture

Job summary

Nexora Talent is seeking a motivated Client Experience Coordinator to support client engagement and contribute to customer satisfaction initiatives. The role blends client support, coordination, and brand experience to ensure high-quality interactions across channels.

You will respond to inquiries via email, phone, and chat, help coordinate client-facing activities, and collaborate with internal teams to improve engagement and retention in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Interest in client engagement, marketing, or customer experience.
• Excellent organizational and multitasking abilities.

Responsibilities

• Support client engagement efforts through effective communication and follow-up.
• Assist in coordinating client-facing initiatives and experience-driven activities.
• Provide timely responses to client inquiries via email, phone, and chat.
• Help maintain consistency in messaging and overall client experience standards.
• Collaborate with internal teams to support ongoing engagement and retention efforts.
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Independent worker

Digital tools proficiency

Tools

CRM systems

Scheduling tools

Email platforms

Job description

Nexora Talent is seeking a motivated Client Experience Coordinator to support client engagement and contribute to customer satisfaction initiatives. The role blends client support, coordination, and brand experience to ensure high-quality interactions across channels.

You will respond to inquiries via email, phone, and chat, help coordinate client-facing activities, and collaborate with internal teams to improve engagement and retention in a fast-paced environment.