Client Engagement & Experience Coordinator

Nexora Talent; Chicago (IL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible hours

Training opportunities

Collaborative culture

Growth potential

Job summary

Nexora Talent is seeking a motivated Client Experience Coordinator to support client engagement and help maintain high-quality interactions across channels.

You will coordinate client-facing initiatives, respond to inquiries via email, phone, and chat, and collaborate with internal teams to enhance satisfaction and retention. Flexible work environment and growth opportunities are available.

Qualifications

• Excellent communication and interpersonal abilities.
• Interest in client engagement, marketing, or customer experience.
• Strong organizational and multitasking skills.
• Ability to work independently in a fast-paced environment.
• Proficiency with basic digital tools (email, CRM, scheduling).

Responsibilities

• Support client engagement through clear communication and follow-up.
• Coordinate client-facing initiatives and experience-driven activities.
• Respond to client inquiries via email, phone, and chat.
• Maintain messaging consistency and high client experience standards.
• Collaborate with internal teams to boost engagement and retention.
• Track client interactions and identify opportunities to improve satisfaction.

Skills

Communication skills

Interpersonal skills

Client engagement

Organizational skills

Work independence

CRM systems

Scheduling tools

Tools

CRM systems

Scheduling tools

Job description

Nexora Talent is seeking a motivated Client Experience Coordinator to support client engagement and help maintain high-quality interactions across channels.

You will coordinate client-facing initiatives, respond to inquiries via email, phone, and chat, and collaborate with internal teams to enhance satisfaction and retention. Flexible work environment and growth opportunities are available.