Client Experience Specialist: Care & Scheduling

EmergencyMD; Pullman (WA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Medical, dental, vision benefits

Paid vacation and sick leave

Opportunity for growth

Job summary

EmergencyMD in Pullman, WA is looking for a full-time Client Experience Specialist. This role involves enhancing the client journey through effective communication and support from initial inquiry to post-session follow-up. Candidates should have at least 1 year of customer service experience, strong multitasking abilities, and familiarity with CRM systems. The position offers competitive pay, performance bonuses, and benefits including medical, dental, and 401(k).

Qualifications

• 1+ years of experience in customer service, client relations, or administrative support.
• Ability to manage priorities efficiently and professionally communicate.
• Detail-oriented and thrives in a structured environment.

Responsibilities

• Handle inbound and outbound client communications effectively.
• Book and manage client appointments, ensuring accurate documentation.
• Guide clients through pre-session and post-session processes.

Skills

Strong communication skills (phone, email, and text)

High level of organization

Client relations

Multitasking ability

Tools

CRM systems

Scheduling systems

Job description

EmergencyMD in Pullman, WA is looking for a full-time Client Experience Specialist. This role involves enhancing the client journey through effective communication and support from initial inquiry to post-session follow-up. Candidates should have at least 1 year of customer service experience, strong multitasking abilities, and familiarity with CRM systems. The position offers competitive pay, performance bonuses, and benefits including medical, dental, and 401(k).