Client Experience Specialist

PeopleShare by PROMAN; Moorestown Township (NJ); On-site; USD 29,000 - 37,000; Part time

Job summary

PeopleShare by PROMAN in Moorestown, NJ is seeking a Client Experience Specialist for a 3‑month contract-to-hire arrangement. The role pays $21–$26.50 per hour and focuses on turning client goals into branded promotional merchandise solutions.

Responsibilities include managing client accounts and orders, coordinating with internal teams, verifying pricing and specs, and building strong relationships to support business growth.

Qualifications

• 3+ years of experience in customer service, account management, order processing, project coordination, or related field.
• Bachelor's degree in Business, Marketing, Communications or related discipline preferred; equivalent experience considered.
• Strong verbal and written communication skills with ability to interact with clients, suppliers, and internal teams.
• Excellent organizational, time management, and multitasking abilities in a fast-paced environment.
• High attention to detail with strong numerical and analytical skills.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, providing exceptional customer service and support.
• Manage customer orders and projects from initial request through delivery, ensuring deadlines and quality standards are met.
• Recommend products and solutions that align with client needs, budgets, brand standards, and project goals.
• Review and verify pricing, quantities, artwork, specifications, production requirements, shipping details, and associated costs for accuracy.
• Coordinate with suppliers and manufacturers to confirm product availability, pricing, production capabilities, and delivery schedules.
• Collaborate with Sales, Production, Art, Accounting, Warehouse, and other internal teams to ensure seamless project execution.
• Resolve order, delivery, billing, and quality issues in a timely and professional manner.
• Identify opportunities to strengthen client relationships, improve processes, and support business growth.
• Maintain accurate records within CRM, ERP, and customer support systems.
• Utilize company-approved technology and tools to improve efficiency and support client-focused activities.

Skills

Customer service

Account management

Project coordination

Communication

Attention to detail

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Microsoft Office

CRM/ERP systems

SAP Business One

Job description

Client Experience Specialist

Location: Moorestown, NJ

Duration: 3 month contract-to-hire

Pay: $21 - $26.50 per hour

The Client Experience Specialist to help clients turn their goals into memorable branded promotional merchandise solutions.

Responsibilities

• Serve as the primary point of contact for assigned client accounts, providing exceptional customer service and support.
• Manage customer orders and projects from initial request through delivery, ensuring deadlines and quality standards are met.
• Recommend products and solutions that align with client needs, budgets, brand standards, and project goals.
• Review and verify pricing, quantities, artwork, specifications, production requirements, shipping details, and associated costs for accuracy.
• Coordinate with suppliers and manufacturers to confirm product availability, pricing, production capabilities, and delivery schedules.
• Collaborate with Sales, Production, Art, Accounting, Warehouse, and other internal teams to ensure seamless project execution.
• Resolve order, delivery, billing, and quality issues in a timely and professional manner.
• Identify opportunities to strengthen client relationships, improve processes, and support business growth.
• Maintain accurate records within CRM, ERP, and customer support systems.
• Utilize company-approved technology and tools to improve efficiency and support client-focused activities.

Requirements

• 3+ years of experience in customer service, account management, order processing, project coordination, or a related field.
• Bachelor's degree in Business, Marketing, Communications, or a related discipline preferred; equivalent experience considered.
• Strong verbal and written communication skills with the ability to build relationships and effectively interact with clients, suppliers, and internal teams.
• Excellent organizational, time management, and multitasking abilities in a fast-paced environment.
• High attention to detail with strong numerical and analytical skills.
• Demonstrated problem-solving abilities and a proactive, solutions-oriented approach.
• Ability to balance customer satisfaction, operational requirements, and business objectives.
• Dependable, adaptable, and team-oriented with a strong commitment to follow-through.
• Proficiency with Microsoft Office applications and CRM/ERP systems; SAP Business One experience is a plus.
• Experience working with suppliers, production environments, inventory management, or fulfillment operations is preferred.

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