Client Services Specialist

The Image Group; Ashland (VA); On-site; USD 45,000 - 47,500; Full time

Job summary

A branding and marketing agency in Holland, OH is seeking a dedicated Client Services Specialist to ensure exceptional support and foster strong client relationships. The ideal candidate will have a robust background in customer service and account management within the financial services sector, alongside experience with tools such as NetSuite. This role requires proactive engagement, communication with clients, and collaboration with internal teams to deliver great results.

Qualifications

• Proven customer service background enhancing relationships with clients.
• Experience in managing multiple client accounts effectively.
• Strong communication and problem-solving skills.

Responsibilities

• Provide exceptional support to clients and address their needs.
• Lead project management activities and keep clients informed.
• Collaborate with team members to ensure great customer experiences.

Skills

Customer service skills

Account management

Client relationship management

Tools

NetSuite

ESP

TIGCommerce

Job description

Job Details

Job Location: Holland, OH 43528

Salary Range: $45,000.00 - $47,500.00 Salary/year

We are seeking a dedicated and proactive Client Services Specialist to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met while fostering strong relationships. The ideal candidate will possess customer service skills, with a focus on account management within the financial services sector.

Expectations:

Foundational Excellence

• Source, Quote, Follow-Up and Close.
• Understand and master TIG Tools: NetSuite, ESP, and TIGCommerce.
• Receive and make customer service calls.
• Resolve or escape customer issues in a timely manner.
• Deliver outstanding customer experience.
• Invoice chasing and escalation as needed.

Lead, Coordinate, and Manage Assignments & Clients

• Develop a strong knowledge base about assigned customers.
• Provide leadership on client’s behalf and prepare most work requests.
• Monitor activity on assigned accounts.
• Maintain communications with the appropriate team to ensure great results.
• Escalate exceptions and client issues to Management as required.
• Accountable for analyzing and minimizing waste.

Relationship, Project and Product Management

• Lead, manage, and communicate project status and constraints (schedule / scope / resources).
• Collaborate with all team members and departments to provide accurate updates and ensure a great customer experience.
• Assist in merchandising and data setup for e‑commerce implementations.
• Understand and present product trends, recommendations, and opportunities.
• Demonstrate creativity/product acumen and develop meaningful supplier relationships.
• Keep artwork organized and maintain a record of previous projects that is easily reviewed and complies with standard operating procedures.

Join Us in Shaping the Future of Branded Merchandise!

Ultimately, our goal is to develop a formal relationship as the preferred supplier and strategic marketing partner of branded merchandise for each of our key customers and prospects.

For more information, please contact Paula Cruz. HR Manager at 419‑930‑2255 or email your resume to [e-mail].

Qualifications