Client Experience Specialist

Jackson Hewitt; Mitchell (SD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Corporate discount

Advancement opportunities

Free tax training & PTIN

Free continuing tax education

EA materials & testing reimbursement

Discounted tax returns

Job summary

Jackson Hewitt in Mitchell, SD, is seeking a Client Service Associate to welcome clients and provide friendly, helpful support. You will confirm appointments, follow up with clients, and help distribute marketing materials while keeping customers engaged during wait times.

The role emphasizes strong communication, retail experience, and a willingness to learn in a customer‑focused environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Act as the friendly face for clients visiting the offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Provide essential support to enhance the client journey.

Skills

Interpersonal skills

Communication skills

Retail environment experience

Basic computer proficiency

Willingness to learn and grow

Tools

Basic computer proficiency

Job description

Jackson Hewitt in Mitchell, SD, is seeking a Client Service Associate to welcome clients and provide friendly, helpful support. You will confirm appointments, follow up with clients, and help distribute marketing materials while keeping customers engaged during wait times.

The role emphasizes strong communication, retail experience, and a willingness to learn in a customer‑focused environment.