Service Account Coordinator

Novra Corp; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Novra Corp is seeking a Service Account Coordinator to support customer relationships, service requests, follow-ups, and daily account activities. The role emphasizes clear communication, organized records, and proactive problem solving.

You will identify customer needs, connect them with solutions, assist with retention efforts, and collaborate with teammates to deliver timely support. This position is ideal for organized, detail-oriented individuals who enjoy helping customers and developing

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Customer-focused and professional attitude.
• Strong attention to detail.
• Good problem-solving and listening skills.
• Ability to manage multiple responsibilities efficiently.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Communicate service information clearly and professionally.
• Maintain organized customer and account information.
• Identify customer needs and connect them with appropriate solutions.
• Support customer satisfaction and relationship-building initiatives.
• Communicate updates and relevant information to customers.
• Follow up with customers regarding requests and opportunities.
• Assist with customer retention and engagement activities.
• Maintain accurate records of customer interactions and service activities.
• Communicate customer feedback and account concerns to team members.
• Coordinate with colleagues to help ensure timely customer support.
• Assist with promotional and customer outreach initiatives when needed.
• Participate in ongoing training and professional development.

Skills

Communication

Organizational Skills

Time Management

Attention to Detail

Problem Solving

Listening Skills

Multitasking

Reliability

Adaptability

Customer Focus

Education

High School Diploma or GED

Job description

About Us

Novra Corpwas founded with a simple vision: to provide businesses with modernmarketing support that is both strategic and practical. In a landscapewhere attention is limited and competition is constant, we help brandscommunicate more clearly, present themselves more effectively, and growwith intention

Job Summary

We are seeking an organized and customer-focused Service Account Coordinator to support customer relationships, service requests, follow-ups, and daily account activities. This opportunity is ideal for someone who enjoys communicating with customers, coordinating details, solving routine concerns, and developing valuable account management and customer service skills.

Responsibilities

• Communicate service information clearly and professionally.
• Maintain organized customer and account information.
• Identify customer needs and connect them with appropriate solutions.
• Support customer satisfaction and relationship-building initiatives.
• Communicate updates and relevant information to customers.
• Follow up with customers regarding requests and opportunities.
• Assist with customer retention and engagement activities.
• Maintain accurate records of customer interactions and service activities.
• Communicate customer feedback and account concerns to team members.
• Coordinate with colleagues to help ensure timely customer support.
• Assist with promotional and customer outreach initiatives when needed.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Customer-focused and professional attitude.
• Strong attention to detail.
• Good problem-solving and listening skills.
• Ability to manage multiple responsibilities efficiently.
• Reliable, adaptable, and self-motivated.
• Comfortable interacting with customers in person and by phone.
• Previous account support, customer service, sales, office, or administrative experience is a plus but not required.