Client Experience & Scheduling Specialist

Chérie Amour Inc.; Pullman (WA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Medical, dental, vision, and life insurance

401(k)

Paid vacation and sick leave

Professional development opportunities

Job summary

Chérie Amour Inc. is hiring a Client Experience Specialist to enhance customer interactions from inquiry to post-session. This role includes managing client communication, scheduling appointments, and maintaining CRM records to ensure client satisfaction. Ideal candidates will have over a year in customer service and possess excellent communication and organizational skills. The position offers competitive pay, benefits including medical and 401(k), and opportunities for growth within the team.

Qualifications

• Experience managing client communication effectively.
• Detail-oriented and highly organized personal attributes.
• Proficient in using CRM or scheduling systems for client management.

Responsibilities

• Handle inbound and outbound client communications effectively.
• Book and manage client appointments with accurate documentation.
• Guide clients through their entire journey to enhance satisfaction.

Skills

Strong communication skills

High level of organization

Ability to multitask

Client support

Education

1+ years of experience in customer service or related field

Tools

CRM systems

Scheduling systems

Job description

Chérie Amour Inc. is hiring a Client Experience Specialist to enhance customer interactions from inquiry to post-session. This role includes managing client communication, scheduling appointments, and maintaining CRM records to ensure client satisfaction. Ideal candidates will have over a year in customer service and possess excellent communication and organizational skills. The position offers competitive pay, benefits including medical and 401(k), and opportunities for growth within the team.