Client Experience Representative

Veritas Veterinary Partners; New York (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with employer match

Employee referral bonus

Mental health support

Job summary

Veritas Veterinary Partners is hiring a Client Service Representative to support our busy ER and specialty practice on Staten Island. You will greet clients, manage check-ins/outs, book appointments, take payments, and handle high-volume phone lines with empathy and professionalism.

Experience in client service is preferred; we will train the right candidate. A friendly, detail-oriented approach and comfort with deposits are essential in this fast-paced, animal-focused environment.

Qualifications

• Experience in client service is preferred but we will train the right candidate.
• Excellent communication skills and ability to liaise between clients and clinical staff.
• Ability to answer multiple phone lines and manage data entry.

Responsibilities

• Greet clients and set the stage for a positive visit.
• Check clients in and out of the hospital and book appointments.
• Take payments and process deposits; handle busy phone lines with professionalism.
• Maintain data accuracy and confidentiality.

Job description

Client Service Representative

Greater Staten Island Veterinary Services (GSiVS) is hiring Client Service Representatives to support our busy ER and specialty practice. If you enjoy being part of a compassionate, dedicated team committed to helping animals, we want to hear from you.

The Client Service Representative is one of the most important positions in our emergency/specialty practice. As a front‑line team member, you greet each client, set the stage for a positive experience, check clients in and out of the hospital, book appointments, take payments, and field busy phone lines. This role requires experience in a fast‑paced customer‑facing environment; veterinary experience is preferred but we will happily train and invest in the right candidate.

About GSiVS

We are a multispecialty practice with board‑certified specialists in cardiology and surgery.

Why GSiVS

We are not your typical veterinary hospital! We know the winning recipe to maintain the care and compassion that our patients depend on. We provide a safe and supportive space for you to apply your skills, develop new ones, and be part of a highly collaborative, fun, and friendly team. We are proud to provide the highest standard of care to the patients we serve.

About You

• Experience in a client service role is preferable, but we will train the right candidate.
• Excellent communication skills are expected; you will often act as a liaison between clients and clinical staff.
• Ability to answer multiple phone lines.
• Data entry and attention to detail.
• Comfort with taking deposits and discussing financial questions with clients.
• Empathy and compassion for our clients.
• Ability to be discreet and professional when appropriate.

Schedule

• Shifts rotate through daytime, mid‑day, and evening shifts to accommodate a fair work‑life balance. One weekend shift will be required.
• $20–$22 per hour, depending on experience. Competitive salary based on your level of experience.

Benefits

• Health, dental, and vision insurance, with HSA option – some plans paid 100%.
• Parental leave.
• Retirement plan – 401(k) with employer match.
• Employee referral bonus.
• Paid time off.
• Mental health support with Talkspace.
• Uniforms provided.
• Pet discounts for medical care.

Location

3135 Victory Blvd, Staten Island, NY 10314.

Base Pay

$20–$22 USD per hour.

Equal Opportunity

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.