Veterinary Client Services Phone Specialists

Veritas Veterinary Partners; Woodbridge Township (NJ); Hybrid; USD 23,419 - 30,307; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K with employer match

Employee Referral Bonus

Paid Time off

Mental health support

Uniforms provided

Pet discounts

Job summary

Veritas Veterinary Partners in Woodbridge Township is seeking a Veterinary Client Services Phone Specialist. This client care role emphasizes service excellence where your empathetic nature and communication skills will support pet owners during their crucial moments.

The position requires a commitment to a client-first mindset, managing multiple tasks, and delivering consistent, high-quality service while working within a fast-paced 24/7 veterinary environment. Join our compassionate team in making a real difference every day.

Qualifications

• Experience in client services, healthcare, veterinary, or hospitality preferred.
• Strong written and verbal communication skills are essential.
• Ability to work at least one weekend day per week in a 24/7 environment.

Responsibilities

• Answer all inbound calls promptly and professionally.
• Provide reassurance and clear communication to anxious clients.
• Schedule specialty and emergency appointments accurately.
• Conduct follow-up calls after ER visits.
• Document all communications in the medical record system.
• Manage hospital messages effectively.
• Monitor call flow and hold times.

Skills

Client-first mindset

Active listening

Interpersonal skills

Attention to detail

Multitasking

Protocol adherence

Calm communication

Education

Experience in client services, healthcare, veterinary, or hospitality

Tools

Multi-line phone systems

Scheduling software

Job description

Veritas Veterinary Partners offer exciting career opportunities in state-of-the‑art facilities across the U.S. Our hospitals, open 24/7/365 and staffed by board‑certified specialists, create a collaborative environment where you can work alongside like‑minded, caring professionals. If you're passionate about veterinary medicine, this is your chance to thrive in a dynamic, high‑quality setting.

Garden State Veterinary Services | Woodbridge
24/7 Emergency & Specialty Hospital — Woodbridge, NJ

Now Hiring: Veterinary Client Services Phone Specialist

This is not a call center job. This is a client care role where every call matters, every voice is heard, and the quality of your service makes a real difference for families and their pets.

We're looking for someone who is genuinely service‑oriented — a people person who brings warmth, empathy, and superior client service skills to every interaction. Our clients are pet owners facing emergencies and navigating specialty care during some of their most difficult moments. You will be the first voice they hear, and your ability to listen, reassure, and follow through is what sets this role apart.

What We're Looking For

• A client‑first mindset with demonstrated ability to deliver empathetic, high‑touch service — especially in high‑stress and emotionally charged situations
• Superior active listening skills — you hear what clients need, respond with care, and make every caller feel valued
• Strong interpersonal and communication skills with a warm, professional, and reassuring phone presence
• Excellent attention to detail in scheduling, documentation, and message management
• Ability to multitask effectively — managing calls, messages, scheduling, and coordination simultaneously without sacrificing accuracy
• Proven ability to follow established protocols and procedures consistently
• Comfort working in a fast‑paced environment that requires prioritization and follow‑through on every task

What You'll Do

• Answer all inbound calls promptly and professionally, ensuring clients are greeted, informed, and feel they are in the right hands
• Provide reassurance and clear communication to clients who may be anxious or emotional, maintaining a calm and supportive tone
• Schedule specialty and emergency appointments according to service‑specific criteria, coordinating with medical teams to keep clients updated
• Conduct follow‑up calls after ER visits and hospitalizations per hospital protocol
• Document all communications accurately and completely in the medical record system
• Manage hospital messages — ensuring they are clear, correctly routed, and followed through to completion
• Monitor hold times and call flow to ensure no client is left waiting without a check‑in

Qualifications

• Experience in client services, healthcare, veterinary, or hospitality environments preferred
• Strong written and verbal communication skills
• Proficiency with multi‑line phone systems and scheduling software (training provided on hospital‑specific systems)
• Ability to work at least one weekend day per week in a 24/7 hospital environment

Why GSVS Woodbridge

• A supportive, team‑oriented culture that values accountability and service excellence
• The opportunity to play a meaningful role in patient and client care every day
• A growing 24/7 emergency and specialty hospital with strong community reputation

Scheduled

• Sunday - Thursday or Tuesday – Saturday
  • 11am – 7:30pm
  • 11:30am - 8pm
  • 8am – 4:30pm
  • 8:30am - 5pm
• Friday, Saturday, Sunday, and Monday (4‑day schedule available)

Salary: $17/hr - $22/hr depending on skills, experience, and credentials

Benefits

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option- some plans paid 100%
• Maternity/Paternity leave
• Retirement Plan – 401K with employer match
• Licensing fees paid for credentialed technicians
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Pet discounts for medical care
• Full Time credentialed technicians eligible for Sign On Bonus

Garden State Veterinary Services is located at 1200 Route 9, Woodbridge NJ 07095

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Applicants must be authorized to work in the U.S. All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.