Client Experience Relationship Banker

Bank of America; Vernon Hills (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America is seeking a client-focused banker to engage clients in the lobby, educate on self-service tools, and process cash transactions accurately. You will build relationships, assess client needs, and connect them to banking solutions while supporting operational excellence.

This role emphasizes strong communication, adaptability, and adherence to laws and bank policies. The position requires flexibility to work weekends and extended hours as needed, with in-office attendance and

Qualifications

• High School Diploma or GED is required.
• Bachelor's degree or business-related degree is preferred.
• Experience in financial services and knowledge of financial products is a plus.
• Sales experience in a salary plus incentive environment with individual goals is beneficial.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Relationship Building

Client Management

Problem Solving

Oral Communications

Business Acumen

Customer and Client Focus

Pipeline Management

Prospecting

Referral Identification

Referral Management

Account Management

Client Solutions Advisory

Client Experience Branding

Business Development

Education

High School Diploma

Bachelor's degree or higher

Job description

Bank of America is seeking a client-focused banker to engage clients in the lobby, educate on self-service tools, and process cash transactions accurately. You will build relationships, assess client needs, and connect them to banking solutions while supporting operational excellence.

This role emphasizes strong communication, adaptability, and adherence to laws and bank policies. The position requires flexibility to work weekends and extended hours as needed, with in-office attendance and