Client Experience & Relationship Banker

Bank of America; Richland (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in Richland, WA seeks a customer-focused role responsible for engaging clients in the lobby and guiding self-service banking. You will process cash transactions, build lasting client relationships, and connect customers with solutions to meet financial goals.

The position emphasizes a strong work ethic, teamwork, and adherence to laws and regulations, with weekend/extended hours possible to serve clients and drive responsible growth.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Strong relationship-building and client service skills.
• Comfortable using self-service banking platforms and technology.
• Ability to follow processes, stay compliant with laws, and work well in a team.
• Weekend/extended hours availability to support banking needs.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service resources.
• Process cash transactions accurately and efficiently.
• Develop client relationships to meet financial needs and goals.
• Manage center traffic, appointments and outbound calls as needed.
• Drive the client experience and uphold risk and compliance standards.

Skills

Customer service

Cash handling

Sales

Communication

Time management

Problem solving

Relationship building

Education

High School Diploma

Bachelor's Degree

Job description

Bank of America in Richland, WA seeks a customer-focused role responsible for engaging clients in the lobby and guiding self-service banking. You will process cash transactions, build lasting client relationships, and connect customers with solutions to meet financial goals.

The position emphasizes a strong work ethic, teamwork, and adherence to laws and regulations, with weekend/extended hours possible to serve clients and drive responsible growth.