Client Experience & Optimization Analyst

Judi Health; Charlotte (NC); Hybrid; USD 82,000 - 103,000; Full time

Job summary

Judi Health in Charlotte, NC is seeking an Analyst to drive Client Experience & Optimization within Risk Management. You will coordinate risk-based initiatives, validate issues, and produce analytics to support performance guarantees and client outcomes.

The role emphasizes dashboards, SOPs, and process improvements with a Bachelor's degree and 3-5 years in analytics or related fields. Hybrid 3 days in-office.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3-5 years in client services, operations, analytics, or process improvement roles preferred.
• Ability to coordinate cross-functional projects and keep timelines on track.
• Ability to analyze operational data and build recurring reporting and dashboards.
• Strong documentation, organization, and attention to detail.
• Proficiency with spreadsheets and workflow tools; experience with structured data.

Responsibilities

• Support intake review, issue validation, routing, and tracking of client-impacting issues and initiatives.
• Coordinate cross-functional workstreams and project plans from intake through resolution.
• Create and maintain process documentation, SOPs, and workflow maps for process improvement.
• Analyze intake volume, categories, SLA performance, trends, and risks to identify practical solutions.
• Develop and refine dashboards, KPI reporting, and trend analyses for client services.
• Support automation of manual reporting and tracking processes to boost efficiency.
• Identify inefficient processes and partner with management to implement improvements.
• Collaborate with stakeholders to improve data quality and reporting accuracy.
• Participate in cross-functional planning and readiness activities for outcomes.
• Lead small initiatives.

Skills

Cross-functional coordination

Data analysis

Dashboard reporting

Process improvement

Communication

Education

Bachelor’s degree or equivalent experience

Tools

SQL

Power BI

Tableau

Excel Power Query

Python

Jira

Job description

Judi Health in Charlotte, NC is seeking an Analyst to drive Client Experience & Optimization within Risk Management. You will coordinate risk-based initiatives, validate issues, and produce analytics to support performance guarantees and client outcomes.

The role emphasizes dashboards, SOPs, and process improvements with a Bachelor's degree and 3-5 years in analytics or related fields. Hybrid 3 days in-office.