Client Experience & Operations Partner

Fidelity Investments Inc.; Covington (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Fidelity Investments Inc. is seeking a Client Experience Manager to serve as the primary operational relationship manager for business partners using Inbound Operations, guiding end-to-end client experience and performance improvements.

You will collaborate with Technology, Product Experience, and Operations to address challenges, design processes, and drive service excellence. The role requires strong relationship management, communication, and the ability to influence stakeholders at multiple

Qualifications

• Bachelor’s degree strongly preferred; focus in Business, Strategic Communications, Operations or Organizational Behavior.
• Proven ability to influence stakeholders at multiple levels.
• Strong relationship management and communication skills.

Responsibilities

• Serve as the primary point of contact for assigned business partners and liaison with Inbound Operations.
• Facilitate service experience requests with Technology and business partners to support operations.
• Lead regular business reviews and communicate strategic objectives and priorities.

Skills

Relationship management

Stakeholder engagement

Communication

Problem solving

Change management

Education

Bachelor’s degree strongly preferred (Business/Strategic Communications/Operations/Organizational Behavior)

Job description

Fidelity Investments Inc. is seeking a Client Experience Manager to serve as the primary operational relationship manager for business partners using Inbound Operations, guiding end-to-end client experience and performance improvements.

You will collaborate with Technology, Product Experience, and Operations to address challenges, design processes, and drive service excellence. The role requires strong relationship management, communication, and the ability to influence stakeholders at multiple