Client Experience Manager – Insurance & Growth Path

Mike Orn; Andover (MN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Mike Orn State Farm Agency is seeking a Client Manager in Andover, MN to deliver exceptional client experiences while promoting auto, home, and life insurance. You will build customer relationships, coordinate with team members, and resolve inquiries with a needs-based approach.

The role emphasizes customer service, accuracy in records, and proactive problem solving within a fast-paced agency environment. State Farm agents are independent contractors.

Qualifications

• Strong communication and interpersonal skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Proactive in problem solving.
• Self-motivated and people-oriented.
• Post High School Education preferred.
• Associate's degree or higher preferred.
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain accurate client records and update information as needed.
• Assist with customer retention strategies.
• Schedule appointments, identify customer needs, and market appropriate products and services.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication & interpersonal

Customer service experience

Calm under pressure

Problem solving

Self-motivated & people oriented

Education

Associate degree or higher

Job description

Mike Orn State Farm Agency is seeking a Client Manager in Andover, MN to deliver exceptional client experiences while promoting auto, home, and life insurance. You will build customer relationships, coordinate with team members, and resolve inquiries with a needs-based approach.

The role emphasizes customer service, accuracy in records, and proactive problem solving within a fast-paced agency environment. State Farm agents are independent contractors.