Customer Service Manager - State Farm Agent Team Member

Orninsurance; Andover (MN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Mike Orn State Farm Agency is seeking a Customer Service Manager to join as a full-time team member in Andover, MN. You will deliver exceptional client experiences, manage records, and promote auto, home, and life insurance products.

Role emphasizes customer-focused service, problem solving, and collaboration with agency teammates to meet community needs. Competitive benefits apply.

Qualifications

• Strong communication and interpersonal abilities essential.
• Experience in customer service preferred.
• Ability to stay calm in high-stress situations and solve problems proactively.
• Self-motivated, people-oriented, and dependable.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain accurate client records and update information as needed.
• Assist with customer retention strategies.
• Schedule appointments and market appropriate products and services.
• Build customer relationships and follow up as needed.
• Educate customers about insurance options using needs-based reviews.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Interpersonal skills

Customer service

High-stress handling

Proactive problem solving

Self-motivated

Education

Post high school education

Associate's degree or higher

Job description

Customer Service Manager - State Farm Agent Team Member

Full Time in Andover - MN

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

Our fast-paced agency is looking for a motivated team player to join our roster. As a Client Manager in the Mike Orn State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. As a member of our agency team, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain accurate client records and update information as needed.
• Assist with customer retention strategies.
• Schedule appointments, identify customer needs, and market appropriate products and services.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Proactive in problem solving.
• Self-motivated and people-oriented.
• Post High School Education preferred. Associate's degree or higher preferred
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Compensation $45,000.00 - $70,000.00 per year

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