Client Experience Manager: B2B Campaigns

80Twenty; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

80Twenty is hiring a Client Experience Manager for a client B2B marketing agency. You’ll be the day-to-day contact coordinating delivery across integrated campaigns, guiding timelines, budgets and briefs.

Working with Program Managers and specialist teams, you’ll connect strategy, creative and activation workstreams into a coherent program while keeping projects moving and stakeholders updated. This role requires 2–5 years in account management or client services, plus strong communication and a

Qualifications

• 2–5 years experience in account management or client services in an agency context.
• Experience working with B2B clients is essential.
• Experience overseeing delivery of creative campaigns, managing timelines and budgets.
• Strong organisational skills and the ability to manage multiple projects and stakeholders.
• Clear, confident written and verbal communication with clients and internal teams.
• Good commercial awareness and risk management.
• Collaborative, proactive and client-focused mindset.

Responsibilities

• Serve as a reliable day-to-day contact for clients, providing updates, documentation and next steps.
• Coordinate client projects from brief through delivery, creating realistic plans and keeping timelines, budgets, scope and deliverables on track.
• Write clear briefs and work closely with Program Managers, resourcing and specialist teams to validate plans and coordinate delivery.
• Monitor project budgets, scope and external costs; raise risks or changes early and work with senior colleagues on solutions.
• Review and quality-check deliverables against the client brief and requirements before submission.
• Build an understanding of each client’s goals and customer journey so you can connect strategy, creative and specialist activation workstreams into a coherent program.
• Identify issues and dependencies early, solve problems quickly and help teams maintain momentum.
• Build collaborative relationships across the agency and ensure teams have the information they need to do their best work.
• Look for opportunities to improve workflows and ways of working that make delivery more efficient and reliable.

Skills

Account management

B2B experience

Project delivery

Communication

Budget management

Stakeholder management

Job description

80Twenty is hiring a Client Experience Manager for a client B2B marketing agency. You’ll be the day-to-day contact coordinating delivery across integrated campaigns, guiding timelines, budgets and briefs.

Working with Program Managers and specialist teams, you’ll connect strategy, creative and activation workstreams into a coherent program while keeping projects moving and stakeholders updated. This role requires 2–5 years in account management or client services, plus strong communication and a