B2B Campaign Experience Manager

80Twenty; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

80Twenty is seeking a Client Experience Manager for a B2B marketing agency client. You’ll be the day-to-day contact coordinating high-quality delivery across integrated campaigns, spanning strategy, planning, creative development and activation across multiple disciplines.

You’ll work with Program Managers and specialist teams to connect channels into a coherent client experience, manage timelines and budgets, and maintain strong client relationships.

Qualifications

• 2-5 years experience in account management, client services, or project delivery in an agency or marketing environment.
• Experience working with B2B clients is essential.
• Experience overseeing delivery of creative campaigns, timelines and budgets.
• Strong organisational skills with multiple projects, deadlines and stakeholders.
• Clear, confident written and verbal communication with clients and internal teams.
• Proactive, solutions-oriented approach to identify and manage risks.

Responsibilities

• Serve as a reliable day-to-day contact for clients, providing updates and next steps.
• Coordinate client projects from brief through delivery with realistic plans.
• Write briefs and work with Program Managers and teams to validate plans.
• Monitor budgets, scope and external costs; raise risks early and propose solutions.
• Review deliverables against the client brief before submission.
• Understand client goals to connect strategy, creative and activation workstreams.
• Identify issues early, solve problems quickly and maintain momentum.
• Build collaborative relationships across the agency.
• Suggest workflow improvements to make delivery more efficient.

Skills

Account management

Client services

Project delivery

B2B experience

Organizational skills

Job description

80Twenty is seeking a Client Experience Manager for a B2B marketing agency client. You’ll be the day-to-day contact coordinating high-quality delivery across integrated campaigns, spanning strategy, planning, creative development and activation across multiple disciplines.

You’ll work with Program Managers and specialist teams to connect channels into a coherent client experience, manage timelines and budgets, and maintain strong client relationships.