Client Experience Manager

Jets.com; United States; A distancia; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

Jets.com is seeking a Client Experience Manager to lead the early stage CE playbooks and rituals for the new function, working remotely within select states. You will partner with aviation specialists to ensure seamless private travel experiences from inquiry to trip execution.

This role is the initial CE team member, shaping processes while delivering hospitality that aligns with our mission: Make the logistics invisible.

Descripción del empleo

CLIENT EXPERIENCE MANAGER

Jets.com Client Experience Remote

This is a fully remote role however, you must live within the following U.S. states: California, Florida, Massachusetts, New York, Ohio, Oregon, Tennessee, and Wisconsin (We will consider other locations for candidate with direct aviation experience).

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ABOUT US AND WHY WE’RE HIRING

We’re Jets.com. For seventeen years we’ve arranged private aviation for people whose calendars don’t bend for commercial travel. Our promise to clients is the one in our tagline: The Sky Is Yours. Our job is to make that promise feel true on every trip, not just the easy ones.

We’re standing up an entirely new department around a simple idea: the moments that matter most for our clients deserve a person, not a process. This role is for the advance team — the first inside the new function, the small group that will stand up the playbooks, build the rituals, and start supporting live trips weeks before the full team is in seats.

What follows — our Mission, Vision, and six Values — are specific to Client Experience. They sit inside the broader Jets.com identity, but they’re the ones that shape how this team operates day to day.

Our CE Mission

Make the logistics invisible. Make the hospitality unforgettable.

Our CE Vision

Redefine client experience in private aviation — for the clients we serve, and the