Flight Management Representative

Jet Aviation Inc.; Scottsdale (AZ); Hybrid; USD 103,155,000 - 126,078,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement plans

Paid time off

Tuition reimbursement

Job summary

Jet Aviation Inc. in Scottsdale, AZ seeks a Flight Management Representative to support private aviation clients with exceptional service and operational coordination.

The role requires handling high-volume communications, coordinating domestic and international itineraries, and collaborating with crews and operations to ensure compliant, on-time flights. A degree in aviation or management and 3–5 years in a similar role are preferred.

Qualifications

• 3-5 years of work experience in a similar role.
• Exposure and experience with ultra-high net worth individuals in concierge service.
• Working knowledge of the private aviation sector.
• Experience handling high-volume email with acknowledgments.
• Ability to obtain an Airport ID and work flexible hours.

Responsibilities

• Plan and coordinate logistics of domestic and international client trips.
• Prepare itineraries, airport selection, FBO coordination and transportation.
• Handle high-volume emails in a timely fashion.
• Answer calls and assist crews, clients, vendors and internal teams.
• Collaborate with crew, maintenance and operations for safe flight execution.
• Provide professional customer service with strong business etiquette.
• Assign crewmembers to trips per regulations and client requirements.
• Manage scheduling challenges and alternate planning options.
• Coordinate client catering and ground transportation as requested.

Skills

3-5 years experience

Ultra-high net worth clientele

Private aviation knowledge

High-volume email handling

Microsoft Office

Education

Degree in aviation or management

Tools

Microsoft Office

Job description

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Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Join our dynamic team as a Flight Management Representative, where you’ll play a critical role in supporting our private aviation clients with exceptional service and operational coordination. In this position, you’ll excel in a fast-paced, high-volume environment, ensuring smooth flight logistics and delivering exceptional customer satisfaction.

This hybrid role requires working five days a week with four days per week in office. Evenings and weekends may be required. The current hybrid / in office policy is subject to change.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this non-exempt position will be as follows: $36 - $44 hourly, which is equivalent to $74,880 - $91,520 annually.

Candidates will be prioritized by their proximity to Scottsdale, AZ.

• 3-5 years of work experience in a similar role.
• Exposure and experience working with ultra-high net worth individuals in a high-touch, concierge style service environment
• Working knowledge of the private aviation sector, demonstrating strategic thinking
• Experience and exposure working in face-paced working environment while handling interactions with a sense of urgency
• Ability to work a flexible schedule including weekends and holidays
• Must be able to obtain an Airport ID
• 3+ years of experience using Microsoft Office suite

Main Responsibilities

• Plan and coordinate logistics of all aspects of domestic and international client trips
• Prepare domestic and international itineraries for clients; trip times, airport selection, FBO coordination and transportation on behalf of our clients
• Handle high volume email with acknowledgments in a timely fashion.
• Answer phone calls on team and individual lines and assist crews, clients, vendors, and internal departments
• Closely collaborate with crew, maintenance, and operations to safely execute each flight within government and company guidelines
• Provide high touch professional customer service through proper business etiquette and decorum upon every interaction, internally and externally
• Assign crewmembers to trips as per Federal Aviation Regulations, company, and client requirements
• Manage scheduling challenges including, crew schedule, supplemental crew coordination, client demands, and alternate planning options
• Coordinate client catering and ground transportation, as requested
• Adhere to and be familiar with specific client requirements when planning trips and for communication with client, maintaining client profiles in planning systems
• Ensure that each crewmember has been fully briefed prior to any trip and any changes thereafter
• Review all flight details, enlist operations reviews as necessary, to have trip ready for release by Flight Control department
• Provide briefing to FBOs on aircraft schedule and needs, including hangar, after hours, and other ancillary arrangements
• Provide accurate and concise pass down with seamless change of command to next shift coordinator
• Collect, research, and analyze data as needed to complete the planning aspects of any trip and provide complete and pertinent information to the client and other stakeholders
• Support Team with workload, as needed
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Main Responsibilities Cont.

Desired Characteristics

• Knowledge of and ensure compliance with Government and Company requirements
• Degree in aviation and/or management-related field
• Working knowledge of private aviation sector
• Dispatch license or pilots license
• Exhibits confidence in self and others; inspires and motivates others to perform well
• Self-motivated with above the line work ethic
• Capacity to adapt to a challenging and fast-moving environment, with changing priorities and a heavy workload
• Excellent interpersonal and communication skills
• Ability to think on the spot in unique and challenging situations
• Sound judgment, with minimal supervision
• Accurate and thorough; focus on continuous improvement in processes and performance
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)

We offer a comprehensive benefits and total rewards package designed to support your well-being and career growth. Our packages include competitive salaries, performance based annual bonuses, health and wellness programs, retirement plans, and paid time off, along with opportunities for professional development. We value our employees and strive to create an environment where you can thrive both personally and professionally. We aspire to foster work environments where all employees feel respected and are empowered to contribute effectively.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans