Client Experience Manager

ThoroughCare; Pennsylvania; On-site; USD 45,000 - 203,000; Full time

Job summary

An established industry player is seeking a Client Experience Manager to enhance client relations in the healthcare sector. This role involves leading program implementations, collaborating with product teams, and driving client success strategies. You'll thrive in a dynamic environment focused on improving patient care and supporting healthcare professionals. If you're passionate about making a difference and have a strong background in healthcare, this could be your next career move. Join a company that values innovation and collaboration while offering opportunities for personal and professional growth.

Benefits

Health insurance

Paid vacation

401k

Career advancement opportunities

Qualifications

• 5+ years of experience in healthcare.
• Demonstrated experience in care management and coordination.

Responsibilities

• Lead program implementations and client strategy discussions.
• Collaborate with product management to enhance service offerings.

Skills

Healthcare experience

Client relationship management

Problem-solving

Communication skills

Education

Bachelor's degree

Job description

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About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare platform services company, founded in 2013 and headquartered in Pittsburgh, PA. Our targeted solutions assist various Healthcare Professionals, payers, pharmacy and other HCQP organizations with their participation in value-based care management and wellness programs - whether it"s fee-for-service, shared-risk or capitation-based - with focus on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 250,000 patients across nearly 700 primary care and specialty practices across the United States.

About ThoroughCare, Inc.

ThoroughCare, Inc. is a healthcare platform services company, founded in 2013 and headquartered in Pittsburgh, PA. Our targeted solutions assist various Healthcare Professionals, payers, pharmacy and other HCQP organizations with their participation in value-based care management and wellness programs - whether it"s fee-for-service, shared-risk or capitation-based - with focus on the combination of improved patient quality of life, reduced spending, and increased revenue. ThoroughCare software is currently used to support over 250,000 patients across nearly 700 primary care and specialty practices across the United States.

We are driven by our passion to improve the quality of life for every person we can. Our mission is to simplify integrated whole patient care by extending the care setting beyond the facility and into the patient home, empowering care teams through features designed with clinicians in mind, and we are looking for motivated and experienced individuals to join us on our journey.

For more information about ThoroughCare: http://www.thoroughcare.net/

About The Role

• ThoroughCare is investing in scaling our sales operations team to support the continued growth of our clients; and is looking for a Client Experience Manager who possesses a highly professional profile within healthcare, specifically within the care management, care coordination, and care navigation market landscape.
• The Client Experience Manager is expected to be an active leader, with a passion for problem solving. You will lead program implementations, allocate team resources, facilitate ongoing client business goals and strategy discussions, identify upsell opportunities; establish post-implementation plans to help clients meet/exceed their company objectives.
• You will be a strong partner for our product management team, to ensure the ThoroughCare product roadmap consists of customer-needed capabilities that are timely, compliant and market relevant.
• ThoroughCare's Client Experience Manager will have the opportunity to use their experience and skills in an environment that fosters continuous learning and growth and a highly collaborative team atmosphere; this includes having the chance to learn from the executive team and the potential for future roles in leadership with a rapidly changing and growing healthcare software company.
  
  

What you"ll do

• Collaborate with the Product Management and Marketing team to develop the ThoroughCare distinctive competencies that articulate the value proposition to new customers, peers, and partners
• Execute on a comprehensive growth strategy for each new client
• Lead all stages of upsell deals for new clients
  
  

Qualifications

• Bachelor's degree required
• 5+ years of experience in healthcare
• Nursing experience preferred
• Demonstrated experience establishing best-in-class products for supporting the patient care continuum
• Proven experience successfully working in an organization experiencing the changes that is inherent at a fast-growing and constantly evolving company
• Successfully demonstrated building relationships while managing, influencing, and achieving alignment with direct and matrix client resources across a range of differing interests
• Strong written and verbal communication skills, with a track record of presenting to senior management
  
  

This position is full-time and available immediately. Benefits include health insurance, paid vacation, 401k, and career advancement opportunities. This is an excellent opportunity to build your career with a growing healthcare software company.

Candidates may be asked to take a skills test to further determine qualifications for the role.

All candidates are subject to a background check and must be authorized to work in the United States. Please note that ThoroughCare is an Equal Opportunity Employer. We celebrate diversity and are fully committed to maintaining an inclusive environment for all employees that is free of discrimination and harassment.

PI268008413

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Software Development

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