Client Experience Manager

Clinch; New York (NY); On-site; USD 50,000 - 125,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, & Vision plans

401K with matching

Flexible work schedule

Team Happy Hours and Outings

Complimentary Grubhub+ Membership

Job summary

A tech company in New York seeks a Client Experience Manager responsible for ensuring client success using the Clinch platform. The role requires skills in campaign oversight, relationship building, and the ability to translate business objectives into effective solutions. Candidates should have at least 2 years of relevant experience in DCO and Ad-Tech fields, a strong client experience mindset, and a proactive approach to client learning. This position offers competitive compensation, unlimited PTO, and various benefits.

Qualifications

• 2 or more years of relevant experience in DCO, Ad-Tech, Ad-Ops, or Ad-Server.
• Proven ability to translate client business objectives into actionable solutions.
• Deep understanding of the Clinch platform and its functionalities.

Responsibilities

• Cultivate a client experience mindset and guide clients toward success.
• Translate client business objectives into Clinch solutions aligned with their needs.
• Identify opportunities and threats in client campaigns and take action.
• Provide oversight and guidance on client campaigns to ensure success.
• Educate clients on effective use of the Clinch platform.

Skills

Client experience mindset

DCO, Ad-Tech, Ad-Ops, or Ad-Server experience

Ability to identify opportunities and threats

Campaign oversight experience

Teaching clients how to use platforms

Job description

Overview

We seek a talented and experienced Client Experience Manager to join our team. As a Client Experience Manager, you will play a critical role in ensuring the success of our clients by understanding their business objectives, translating them into Clinch solutions, and guiding our internal Clinch team and clients to achieve success. You will have a client experience mindset and be responsible for campaign oversight, teaching clients how to use the platform effectively, and leveraging your deep understanding of the platform to drive strategic outcomes. Your primary role is to drive your clients' adoption and usage of the Clinch platform. Your ability to identify opportunities and threats, take urgent action, and optimize client learning will be crucial in this role.

Responsibilities

• Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success.
• Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs.
• Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks.
• Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives.
• Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities.
• Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes.
• Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth.
• Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives.
• Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

Requirements

• Strong client experience mindset, with the ability to understand and guide clients toward achieving success.
• 2 or more years of DCO, Ad-Tech Ad-Ops or Ad-Server experience.
• Proven experience in translating client business objectives into actionable solutions.
• Ability to identify opportunities and threats and take prompt action with a sense of urgency.
• Campaign oversight experience, ensuring that client campaigns lead to success.
• Proficient in teaching clients how to use platforms effectively, delivering training and support as needed.
• Deep understanding of the Clinch platform and its functionalities.
• Strategic mindset, with the ability to develop innovative approaches and solutions.
• Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

Benefits

• Compensation commensurate with experience
• Unlimited PTO
• Medical, Dental, & Vision plans
• 401K with matching
• Stipend reimbursements (mobile phone service, gym membership, and pet insurance)
• Flexible work schedule
• Life at Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
• Clinch has been certified as a “Greatest Place to Work” for 2021-2026!
• Employees receive a complimentary Grubhub+ Membership! Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.
• Various perks and discounts

Salary

$50,000 - $125,000