Client Experience Leader: Coach, Ops & Growth

TreviPay; Kansas; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Parental leave

Paid time off

Medical, dental, vision

401K matching

Employee referral program

Job summary

TreviPay in Kansas is seeking a Client Customer Experience Manager who will lead at least two supervisors across multiple client programs, ensuring every customer interaction reflects our commitment to excellence and supporting accounts receivable activities.

You will coach and mentor teams, drive performance, and foster a positive culture while continuously improving operations through lean methods and cross-functional collaboration.

Qualifications

• Bachelor’s degree strongly preferred.
• 8+ years of customer support experience, with 6+ years in a leadership role.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong command of Microsoft Office; Salesforce/Service Cloud experience is a plus.
• Exceptional communication, problem-solving, and interpersonal skills.
• Empathy-driven leadership style with a "get it done" attitude.
• Ability to navigate escalated situations with grace and clarity.
• Passion for building customer loyalty and employee engagement.

Responsibilities

• Lead multiple supervisors and teams across client programs to meet KPIs.
• Coach and develop supervisors; drive performance and engagement.
• Manage escalations with empathy and professionalism.
• Monitor productivity, quality, and staffing for coverage.
• Communicate initiatives and updates clearly to stakeholders.
• Identify training needs and streamline workflows for efficiency.
• Drive lean improvements and cross-functional projects.

Skills

Customer service leadership

Team development

Communication skills

Problem solving

CRM experience

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce/Service Cloud

Job description

TreviPay in Kansas is seeking a Client Customer Experience Manager who will lead at least two supervisors across multiple client programs, ensuring every customer interaction reflects our commitment to excellence and supporting accounts receivable activities.

You will coach and mentor teams, drive performance, and foster a positive culture while continuously improving operations through lean methods and cross-functional collaboration.