Client Customer Experience Manager

TreviPay; Kansas; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Parental leave

Paid time off

Medical, dental, vision

401K matching

Employee referral program

Job summary

TreviPay in Kansas is seeking a Client Customer Experience Manager who will lead at least two supervisors across multiple client programs, ensuring every customer interaction reflects our commitment to excellence and supporting accounts receivable activities.

You will coach and mentor teams, drive performance, and foster a positive culture while continuously improving operations through lean methods and cross-functional collaboration.

Qualifications

• Bachelor’s degree strongly preferred.
• 8+ years of customer support experience, with 6+ years in a leadership role.
• Proven ability to lead, motivate, and develop high-performing teams.
• Strong command of Microsoft Office; Salesforce/Service Cloud experience is a plus.
• Exceptional communication, problem-solving, and interpersonal skills.
• Empathy-driven leadership style with a "get it done" attitude.
• Ability to navigate escalated situations with grace and clarity.
• Passion for building customer loyalty and employee engagement.

Responsibilities

• Lead multiple supervisors and teams across client programs to meet KPIs.
• Coach and develop supervisors; drive performance and engagement.
• Manage escalations with empathy and professionalism.
• Monitor productivity, quality, and staffing for coverage.
• Communicate initiatives and updates clearly to stakeholders.
• Identify training needs and streamline workflows for efficiency.
• Drive lean improvements and cross-functional projects.

Skills

Customer service leadership

Team development

Communication skills

Problem solving

CRM experience

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce/Service Cloud

Job description

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.
Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

We're seeking a passionate and experienced Client Customer Experience Manager who thrives on delivering exceptional customer service and empowering teams to reach their full potential. In this role, you'll lead at least two supervisors and their teams across multiple client programs, ensuring every customer interaction reflects our commitment toexcellence. This role helps us provide exceptional support while also managing our accounts receivable.

You'll be a coach, a strategist, and a culture-builder - driving performance, mentoringtalent, and fostering a high-impact environment where employees feel supported andcustomers feel valued.

What You’ll Do

• Champion a culture of customer excellence across every touchpoint -internal and
• external- Support through AR
• Lead, coach, and develop supervisors and their teams to exceed KPIs and service
• standards
• Monitor productivity, quality, and staffing to ensure optimal coverage and performance
• Handle customer escalations with empathy and professionalism, turning challenges
• into opportunities
• Communicate key initiatives and operational updates with clarity and consistency
• Identify training needs and streamline workflows to elevate team effectiveness
• Drive continuous improvement through lean methodology and innovative thinking
• Collaborate cross-functionally to implement impactful changes and lead strategic
• projects
• Create a positive, inclusive, and inspiring team environment that supports growth and
• accountability

What You Bring

• Bachelor’s degree strongly preferred
• 8+ years of customer support experience, with 6+ years in a leadership role
• Proven ability to lead, motivate, and develop high-performing teams
• Strong command of Microsoft Office; Salesforce/Service Cloud experience is a plus
• Exceptional communication, problem-solving, and interpersonal skills
• Empathy-driven leadership style with a \"get it done\" attitude
• Ability to navigate escalated situations with grace and clarity
• Passion for building customer loyalty and employee engagement

Why you will love working at TreviPay

• Competitive salary
• Paid parental leave
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short term disability
• 401K matching
• Employee referral program

At TreviPay we believe:

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer's day just a little bit better
• work/life balance makes us all more effective

TreviPay is an Equal Opportunity and affirmative action employer. We welcome all veterans and disabled applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact [e-mail] to request an accommodation.