Client Experience & Lead Manager

Dylan Cornelius; Cornelius, Northern (NC, KY); Hybrid; USD 28,000 - 41,000; Part time

Job summary

Dylan Cornelius Management is seeking a part-time Client Experience & Lead Manager to be the first voice for future clients, handling calls and guiding leads through the next steps.

You will manage inquiries across Yelp, Google, LinkedIn, and social channels, contribute to lead nurturing, WordPress article writing and distribution, and collaborate with the team using Asana and Confluence.

Qualifications

• Experience handling inbound/outbound calls and screen leads.
• Ability to guide potential clients to the next step.
• Familiarity with keeping records in a CRM.
• Comfort with WordPress articles and social media sharing is a plus.

Responsibilities

• Manage inbound and outbound calls from platforms like Google, Yelp, LinkedIn, Facebook, Instagram, and our website
• Conduct call screening to direct leads, clients, and sales/marketing inquiries appropriately
• Guide potential clients to the right next step: scheduling link, intake form, or program sales page
• Maintain clear, updated records of all interactions in Keap CRM
• Monitor and manage Yelp lead inquiries and ensure timely, thoughtful follow-up
• Publish and share WordPress articles across relevant channels
• Assist with social media posting and interactions, including inbound/outbound communication
• Collaborate with the team using Asana and Confluence

Skills

CRM systems

Scheduling links

Online tools

Tools

Keap CRM

Asana

Confluence

Gmail

Zoom

VOIP

Job description

Join the Mission to Change Lives — One Conversation at a Time

Client Experience & Lead Manager

At Dylan Cornelius Management, we help mid-career professionals and aspiring leaders accelerate their careers, find purpose, and create lives they love. We don’t just offer advice — we guide transformational journeys.

If you’re driven by service, excellence, and the belief that every client interaction is an opportunity to change a life, we’d love to meet you.

About the Role

You’re the first voice our future clients will hear. As our part‑time Client Experience & Lead Manager, you’ll play a pivotal role in transforming curiosity into clarity, and uncertainty into momentum.

You’ll handle inbound and outbound calls, screen leads, manage inquiries across platforms like Yelp, Google, and LinkedIn, and guide people to their next best step — whether it’s booking a session or exploring our services.

You’ll also contribute to lead nurturing, WordPress article writing and distribution, and social media posting and interaction, ensuring our voice is consistent and helpful across all touchpoints.

Type: Part-Time, Remote

Estimated Load: 5–15 hours/week

Reports To: Founder

Key Responsibilities

• Manage inbound and outbound calls from platforms like Google, Yelp, LinkedIn, Facebook, Instagram, and our website
• Conduct call screening to direct leads, clients, and sales/marketing inquiries appropriately
• Guide potential clients to the right next step: scheduling link, intake form, or program sales page
• Maintain clear, updated records of all interactions in Keap CRM
• Monitor and manage Yelp lead inquiries and ensure timely, thoughtful follow-up
• Publish and share WordPress articles across relevant channels
• Assist with social media posting and interactions, including inbound/outbound communication
• Collaborate with the team using Asana and Confluence

You’re a Fit If You

• Love helping people but are also focused on outcomes
• Can follow a process and think on your feet
• Are confident and compassionate on the phone
• Work independently with high accountability
• Are comfortable with CRM systems, scheduling links, and basic online tools

Tools We Use

• Keap CRM + Scheduling
• Asana + Confluence
• Gmail, Zoom, VOIP or phone service

Schedule & Compensation

• Part-time, flexible remote role (US time zones)
• Hours available 7:00 am – 10:00 pm across US time zones
• Competitive hourly or retainer-based compensation
• Optional bonus for converted five-star prospects