Client Experience & Journey Coordinator/Remote

Effortless travel solutions ETS; Smyrna (DE); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fully remote work environment

Access to industry tools and training

Opportunities for professional development

Travel-related benefits and perks

Job summary

Effortless travel solutions ETS is hiring a Client Journey Coordinator with a focus on providing exceptional customer support in a fully remote setting. The role involves communicating with clients to understand their travel needs, coordinating their itineraries, and ensuring a seamless experience throughout the travel process. Ideal candidates should be detail-oriented and possess strong communication skills. Join a supportive team with opportunities for professional development and travel-related benefits.

Qualifications

• Detail-oriented and customer-focused individual.
• Strong communication skills, especially with clients.
• Ability to utilize booking and client management systems.

Responsibilities

• Communicate with clients to understand their travel preferences.
• Provide accurate destination information and tailored recommendations.
• Coordinate and organize travel itineraries.
• Assist clients before, during, and after travel as needed.
• Maintain timely and professional communication.

Job description

Client Experience & Journey Coordinator/Remote

We are seeking detail-oriented and customer-focused individuals to join our team as Client Journey Coordinators. In this role, you will support clients throughout the travel planning process by providing information, coordination, and personalized service to ensure smooth and memorable experiences.

This position is ideal for individuals who enjoy helping others, communicating with clients, and working remotely with flexible scheduling.

Key Responsibilities

• Communicate with clients to understand travel preferences and goals
• Provide accurate destination information and tailored recommendations
• Coordinate and organize travel itineraries
• Assist clients before, during, and after travel as needed
• Utilize booking and client management systems (training provided)
• Maintain timely and professional communication

What We Offer

• Fully remote work environment
• Access to industry tools and training
• Opportunities for professional development
• Travel-related benefits and perks (details discussed during onboarding)
• Supportive and collaborative team environment