Client Experience Host

brobstongroup.com - Jobboard; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Client Experience Host to deliver world-class service in a showroom environment. This role requires excellent communication skills, hospitality experience, and the ability to personalize client experiences.

The ideal candidate will welcome clients professionally, support Sales Consultants, and maintain high showroom standards. A passion for client service and good interpersonal skills are essential. Join us and become a key point of contact for our valued clients.

Qualifications

• Exceptional communication and interpersonal skills.
• Hospitality experience strongly preferred.
• Ability to build excellent working relationships with clients.

Responsibilities

• Provide a World Class Client Experience to all clients.
• Welcome clients in a timely and professional manner.
• Use CRM to facilitate unique client experiences.

Skills

Communication skills

Interpersonal skills

Hospitality experience

Jewelry or watch knowledge

Tools

CRM software

Job description

Summary

The Client Experience Host delivers world class client service in a showroom environment, using excellent communication and hospitality skills to welcome clients, support Sales Consultants, and maintain client experience stations. The role involves researching client interests to personalize experiences, ensuring showroom housekeeping and compliance with company procedures, and acting as a primary point of contact for clients.

Responsibilities

• Provide a World Class Client Experience to all clients.
• Welcome clients in a timely and professional manner.
• Use CRM to facilitate unique client experiences based on individual interests.
• Support Sales Consultants within the showroom and VIP room.
• Enhance in-showroom hospitality through research and creative thinking.
• Maintain showroom housekeeping standards and ensure stations are well stocked.
• Attend departmental meetings and represent the showroom.
• Recommend operational improvements and ensure systems and data confidentiality.
• Complete duties assigned by management and required training.

Requirements

• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Hospitality experience strongly preferred.
• Jewelry or watch product knowledge preferred.
• Ability to follow company policies and maintain confidentiality.
• Positive, well presented, and client focused attitude.
• Willingness to complete e learning and other training.