Client Experience & Events Lead – Showroom & Brand

KI; Chicago (IL); On-site; USD 38,572 - 46,838; Full time

Job summary

KI seeks an energetic, detail-oriented Client Experience & Events Coordinator for our Chicago Inspiration Center in Fulton Market. You will create engaging, seamless experiences for visitors, coordinate visits and events, and act as a brand ambassador for KI.

Join a role that blends design, hospitality, and business, with opportunities to plan Lunch & Learns, CEUs, and other client engagement activities at a premier showroom.

Qualifications

• Associate's or Bachelor's degree required.

Responsibilities

• Welcome clients, dealers, designers, architects, and guests to the Inspiration Center.
• Coordinate and prepare for client visits, meetings, tours, and presentations.
• Create personalized experiences through thoughtful planning, hospitality, and attention to detail.
• Assist with showroom tours and product demonstrations.
• Coordinate presentation materials, digital signage, and visitor communications.
• Anticipate client needs and proactively resolve issues.
• Manage client gifts and showroom sample requests.
• Coordinate Lunch & Learns, CEUs, networking events, happy hours, and other client engagement activities.
• Partner with sales, design, and marketing teams to deliver impactful experiences.
• Manage invitations, guest lists, vendors, catering, décor, setup, and follow-up activities.
• Support KI's presence at trade shows and industry events.
• Assist with the annual Fulton Market Design Days experience.
• Maintain an organized, welcoming showroom environment.
• Ensure the Inspiration Center consistently reflects KI's brand standards and client experience expectations.
• Manage product libraries, sample inventory, and showroom resources.
• Coordinate showroom schedules, tours, and appointments.
• Gather visitor insights and share recommendations to continually enhance the customer experience.
• Provide administrative support to local sales and leadership teams.
• Manage budgets, invoices, expense reports, and reporting metrics.
• Utilize Salesforce and other systems to track visitor engagement, events, and showroom activity.

Education

Associate's or Bachelor's

Job description

KI seeks an energetic, detail-oriented Client Experience & Events Coordinator for our Chicago Inspiration Center in Fulton Market. You will create engaging, seamless experiences for visitors, coordinate visits and events, and act as a brand ambassador for KI.

Join a role that blends design, hospitality, and business, with opportunities to plan Lunch & Learns, CEUs, and other client engagement activities at a premier showroom.