Client Experience & Events Coordinator

KI; Chicago (IL); On-site; USD 38,572 - 46,838; Full time

Job summary

KI seeks an energetic, detail-oriented Client Experience & Events Coordinator for our Chicago Inspiration Center in Fulton Market. You will create engaging, seamless experiences for visitors, coordinate visits and events, and act as a brand ambassador for KI.

Join a role that blends design, hospitality, and business, with opportunities to plan Lunch & Learns, CEUs, and other client engagement activities at a premier showroom.

Qualifications

• Associate's or Bachelor's degree required.

Responsibilities

• Welcome clients, dealers, designers, architects, and guests to the Inspiration Center.
• Coordinate and prepare for client visits, meetings, tours, and presentations.
• Create personalized experiences through thoughtful planning, hospitality, and attention to detail.
• Assist with showroom tours and product demonstrations.
• Coordinate presentation materials, digital signage, and visitor communications.
• Anticipate client needs and proactively resolve issues.
• Manage client gifts and showroom sample requests.
• Coordinate Lunch & Learns, CEUs, networking events, happy hours, and other client engagement activities.
• Partner with sales, design, and marketing teams to deliver impactful experiences.
• Manage invitations, guest lists, vendors, catering, décor, setup, and follow-up activities.
• Support KI's presence at trade shows and industry events.
• Assist with the annual Fulton Market Design Days experience.
• Maintain an organized, welcoming showroom environment.
• Ensure the Inspiration Center consistently reflects KI's brand standards and client experience expectations.
• Manage product libraries, sample inventory, and showroom resources.
• Coordinate showroom schedules, tours, and appointments.
• Gather visitor insights and share recommendations to continually enhance the customer experience.
• Provide administrative support to local sales and leadership teams.
• Manage budgets, invoices, expense reports, and reporting metrics.
• Utilize Salesforce and other systems to track visitor engagement, events, and showroom activity.

Education

Associate's or Bachelor's

Job description

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

We're looking for an energetic, detail-oriented, and relationship-driven Client Experience & Events Coordinator to create exceptional experiences for visitors to our Chicago Inspiration Center in the heart of Fulton Market. Our Chicago location welcomes local, regional, and national guests and serves as an important expression of the KI brand. In this highly visible role, you'll help ensure every client visit, showroom tour, event, and interaction is engaging, seamless, and memorable.

The salary range for this position is between $28-34/hour based on candidate skillset and experience.

If you enjoy building relationships, planning events, creating welcoming environments, and working at the intersection of design, hospitality, and business, we'd love to hear from you.

What You'll Do

Deliver Exceptional Client Experiences

• Welcome clients, dealers, designers, architects, and guests to the Inspiration Center
• Coordinate and prepare for client visits, meetings, tours, and presentations
• Create personalized experiences through thoughtful planning, hospitality, and attention to detail
• Assist with showroom tours and product demonstrations
• Coordinate presentation materials, digital signage, and visitor communications
• Anticipate client needs and proactively resolve issues
• Manage client gifts and showroom sample requests

Plan and Execute Memorable Events

• Coordinate Lunch & Learns, CEUs, networking events, happy hours, and other client engagement activities
• Partner with sales, design, and marketing teams to deliver impactful experiences
• Manage invitations, guest lists, vendors, catering, décor, setup, and follow-up activities
• Support KI's presence at trade shows and industry events
• Assist with the annual Fulton Market Design Days experience

Serve as a Brand Ambassador

• Maintain an organized, welcoming, and inspiring showroom environment
• Ensure the Inspiration Center consistently reflects KI's brand standards and client experience expectations
• Manage product libraries, sample inventory, and showroom resources
• Coordinate showroom schedules, tours, and appointments
• Gather visitor insights and share recommendations to continually enhance the customer experience

Support Business Operations

• Provide administrative support to local sales and leadership teams
• Manage budgets, invoices, expense reports, and reporting metrics
• Utilize Salesforce and other systems to track visitor engagement, events, and showroom activity

What We're Looking For

Required Qualifications

• Associate's or Bachelor's