Client Experience Coordinator - Front Desk

Wilson Sonsini; Palo Alto (CA); On-site; USD 34,000 - 46,000; Full time

Job summary

Wilson Sonsini in Palo Alto is seeking a professional receptionist to deliver exceptional hospitality and operational support to attorneys, staff, clients, and visitors. You will manage calls, coordinate meeting logistics, and ensure conference rooms and hospitality standards are maintained.

The role requires strong communication, organization, and customer service skills, with a regular onsite schedule Monday–Friday 9:00 a.m. – 6:00 p.m. and a pay range of $24.52–$33.17 per hour.

Qualifications

• 1+ year of prior reception experience.

Responsibilities

• Assist employees with telephone and voicemail support inquiries.
• Research internal records and databases to identify attorney and client relationships as needed.
• Coordinate meeting and event support with Facilities, Café, IT, and Security teams to ensure successful execution and hospitality readiness.
• Maintain conference room and hospitality standards throughout the office.
• Assist with special projects and additional administrative duties as assigned.
• Maintain compliance with all firm policies, procedures, and operational standards.

Skills

Phone support

MS Teams

MS Office

Customer service

Communication skills

Multitasking

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Landis Attendant Console

Job description

Wilson Sonsini in Palo Alto is seeking a professional receptionist to deliver exceptional hospitality and operational support to attorneys, staff, clients, and visitors. You will manage calls, coordinate meeting logistics, and ensure conference rooms and hospitality standards are maintained.

The role requires strong communication, organization, and customer service skills, with a regular onsite schedule Monday–Friday 9:00 a.m. – 6:00 p.m. and a pay range of $24.52–$33.17 per hour.