Client Experience Concierge | Hospitality-Driven Office

Akkodis; Louisville (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

Additional voluntary benefits

EAP program

Commuter benefits

401K plan

Job summary

Akkodis is seeking a warm, organized Client Experience Coordinator to be the first contact for clients visiting our growing financial planning office in Louisville. The role focuses on delivering an exceptional experience from arrival through departure.

The ideal candidate thrives in a relationship-driven environment, is hospitality-minded, and excels at multitasking while maintaining discretion and professionalism. Join our team to support smooth client interactions daily.

Qualifications

• 3+ years of experience in a professional office environment.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a client-first mindset.
• Exceptional organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficiency with Microsoft Office and standard office technology.
• Ability to maintain discretion and confidentiality.

Responsibilities

• Welcome clients and guests upon arrival and provide a warm, professional first impression.
• Serve as a concierge for client visits, ensuring clients feel comfortable, valued, and cared for throughout their time in the office.
• Prepare meeting rooms and refreshments prior to client appointments.
• Anticipate client needs and proactively address requests or concerns.
• Maintain a polished, welcoming office environment at all times.
• Ensure client appointments run smoothly by coordinating with advisors and support staff.
• Manage reception duties, including answering phones and directing inquiries appropriately.
• Coordinate visitor check-in procedures and office schedules.
• Assist with meeting logistics and office event preparation.
• Monitor conference room usage and maintain presentation spaces.
• Manage office supplies, refreshments, and hospitality-related inventory.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Discretion

Tools

Microsoft Office

Job description

Akkodis is seeking a warm, organized Client Experience Coordinator to be the first contact for clients visiting our growing financial planning office in Louisville. The role focuses on delivering an exceptional experience from arrival through departure.

The ideal candidate thrives in a relationship-driven environment, is hospitality-minded, and excels at multitasking while maintaining discretion and professionalism. Join our team to support smooth client interactions daily.