Client Experience Concierge & Front Office (Hybrid)

The Health Institute; Monroeville (Allegheny County); Hybrid; USD 40,000 - 60,000; Full time

Job summary

The Health Institute in Monroeville, PA, is seeking a Client Experience & Front Office Coordinator to ensure a seamless intake, scheduling, and onboarding process for prospective and active clients.

You will manage HubSpot records, coordinate multi-time-zone appointments, support e-commerce and fulfillment during peak periods, and collaborate with clinical and operations teams to deliver a superior client experience in a hybrid in-office role.

Qualifications

• Experience in client-facing roles in healthcare or wellness is a plus.
• Excellent written and verbal communication.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Serve as primary point of contact for prospective and active clients by phone, email, and other channels.
• Guide onboarding and clearly communicate next steps to clients.
• Maintain accurate client data and documentation in HubSpot.
• Schedule and coordinate consultations across multiple time zones.
• Support administrative processes to ensure follow-up tasks are completed.

Skills

Time management

Client communication

Detail orientation

Multitasking

Team collaboration

Tools

HubSpot CRM

Job description

The Health Institute in Monroeville, PA, is seeking a Client Experience & Front Office Coordinator to ensure a seamless intake, scheduling, and onboarding process for prospective and active clients.

You will manage HubSpot records, coordinate multi-time-zone appointments, support e-commerce and fulfillment during peak periods, and collaborate with clinical and operations teams to deliver a superior client experience in a hybrid in-office role.