Client Experience & Benefits Advisor

Brown & Brown Insurance; Town of Florida (NY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Mental Health & Wellness

Beyond Benefits

Job summary

Brown & Brown Insurance is seeking a Client Care Advocate in Maitland, FL to provide daily account management support for the Service Division and to deliver exceptional customer service to client employees and carrier teams.

The role involves assisting with enrollment, claims, and compliance, educating clients on health and benefits options, and staying current with industry trends and enrollment systems. Travel may be required.

Qualifications

• High school diploma or equivalent.
• Excellent organizational, verbal, and written communication skills.
• Strong interpersonal and professional skills.
• 1 - 3 years experience in a similar position.
• Bachelor’s degree (preferred).
• Computer skills to include proficient knowledge of MS Office environment (preferred).
• Working knowledge of BenefitPoint and ImageRight (preferred).

Responsibilities

• Provide excellent customer service to the clients’ employee membership and carrier teams.
• Assist in researching and resolving employee claim and enrollment inquiries and discrepancies.
• Assist in providing documentation and guidance to client employees regarding medical, prescription drug, dental, vision, and FSA programs, COBRA, Healthcare Reform, and Federal and State mandates.
• Understand health and benefits products, services, and tools to educate client membership of what is available through their existing programs.
• Remain current on industry trends, new product development, legislation, coverages, and online enrollment technology systems.
• Assist in reviewing internal compliance and client disclosure requirements and employee communications to ensure alignment with client expectations and legal requirements.
• Assist in documenting service information into the internal management databases.
• Client specific projects including enrollment processing, billing reconciliation, claim resolution and Cobra compliance within the established timeframes.
• Assist with open enrollment meetings.
• May require travel for client/enrollment meetings.

Skills

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

BenefitPoint

ImageRight

Job description

Brown & Brown Insurance is seeking a Client Care Advocate in Maitland, FL to provide daily account management support for the Service Division and to deliver exceptional customer service to client employees and carrier teams.

The role involves assisting with enrollment, claims, and compliance, educating clients on health and benefits options, and staying current with industry trends and enrollment systems. Travel may be required.