Client Experience Banking Specialist

Bank of America; La Grange (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is hiring for an in-branch role focused on engaging clients, educating them on self-service options, and processing cash transactions accurately. You will build relationships, understand financial needs, and connect clients to solutions that support their financial goals.

The position requires strong communication, adaptability, and a proactive, results-driven mindset. Weekend and extended hours may be required, with flexibility across multiple center locations within commuting

Qualifications

• Demonstrates enthusiasm, strong work ethic, and results focus in client service.
• Able to build and nurture relationships to meet client needs.
• Communicates confidently and educates clients on simple banking transactions.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring for an in-branch role focused on engaging clients, educating them on self-service options, and processing cash transactions accurately. You will build relationships, understand financial needs, and connect clients to solutions that support their financial goals.

The position requires strong communication, adaptability, and a proactive, results-driven mindset. Weekend and extended hours may be required, with flexibility across multiple center locations within commuting