Client Experience Banking Specialist

United States Digital Space LLC; Hollywood (MD); On-site; USD 22,000 - 37,000; Full time

Job summary

United States Digital Space LLC in Maryland is seeking a client-facing banking associate to educate customers and process transactions through self-service tech. You will build relationships, manage cash, and drive the client experience across a busy financial center.

The role requires strong communication, problem-solving, and a customer-first attitude, with weekend/evening availability and adherence to laws and policies.

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
• Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance may be preferred

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate's Degree

Job description

United States Digital Space LLC in Maryland is seeking a client-facing banking associate to educate customers and process transactions through self-service tech. You will build relationships, manage cash, and drive the client experience across a busy financial center.

The role requires strong communication, problem-solving, and a customer-first attitude, with weekend/evening availability and adherence to laws and policies.