Client Experience & Banking Advisor

Bank of America; Pennsylvania; On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring for a client-facing role in an in-branch environment. You will educate clients on self-service banking, handle cash transactions, and connect customers with the right financial solutions. The position emphasizes relationship building, compliance, and delivering excellent client experiences.

Strong communication, adaptability, and a willingness to learn new technology are essential. Weekend or extended hours may be required depending on location.

Qualifications

• Strong work ethic and results orientation in a client-facing role.
• Ability to collaborate effectively with teammates and other departments.
• Comfortable educating clients on self-service banking and basic financial tools.
• Willingness to learn new technology platforms and adapt to changing processes.
• Willing to work weekends or extended hours as required by location.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service banking resources.
• Accurately and efficiently process cash transactions for clients.
• Build relationships and identify solutions to meet clients' financial priorities.
• Follow established processes and guidelines and stay compliant with laws and regulations.
• Support growth by connecting clients to small business, lending, and investment services.

Skills

Adaptability

Customer focus

Oral communications

Problem solving

Relationship building

Client management

Business development

Education

Bachelor's degree or business-relevant Associate's Degree

High School Diploma or GED

Job description

Bank of America is hiring for a client-facing role in an in-branch environment. You will educate clients on self-service banking, handle cash transactions, and connect customers with the right financial solutions. The position emphasizes relationship building, compliance, and delivering excellent client experiences.

Strong communication, adaptability, and a willingness to learn new technology are essential. Weekend or extended hours may be required depending on location.