Client Experience Banker & Teller Team Leader

Southern First Bank; Mount Pleasant (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Southern First Bank in Mount Pleasant, SC seeks a Client Experience Banker, Teller Leader to provide superior client service, lead teller activities, and ensure accurate cash handling and regulatory compliance. The role emphasizes relationship-building and collaboration with team members across banking services.

The position requires solid communication, knowledge of retail banking rules, and experience with bank systems like Horizon XE.

Qualifications

• Proficiency with Microsoft Outlook and office software.
• Strong communication and professional demeanor.
• Reliable attendance and punctuality.
• Ability to operate standard office equipment.
• Ability to multi-task while serving clients.
• Knowledge of retail banking rules and procedures.
• Completion of required training as determined by the Bank.

Responsibilities

• Perform standard retail banking tasks including cash handling and deposits.
• Answer and direct client calls, escalating as needed to team members.
• Research account information and resolve client inquiries.
• Educate clients on bank products and digital capabilities.
• Balance transactions and verify cash totals at day end.
• Ensure compliance with BSA, Reg CC and applicable laws.
• Support additional duties as assigned.

Skills

Microsoft Outlook

Professional communication

Attendance & punctuality

Office equipment operation

Multi-tasking

Retail banking rules

Training completion

Education

High school diploma or equivalent

Tools

Horizon XE

Job description

Southern First Bank in Mount Pleasant, SC seeks a Client Experience Banker, Teller Leader to provide superior client service, lead teller activities, and ensure accurate cash handling and regulatory compliance. The role emphasizes relationship-building and collaboration with team members across banking services.

The position requires solid communication, knowledge of retail banking rules, and experience with bank systems like Horizon XE.