Client Experience Banker & Relationship Advisor

Truist; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Paid time off

Paid holidays

Job summary

Truist Financial Corporation in Greensboro, NC is seeking a Regular full-time Client Service/Teller Associate to provide timely and accurate processing of client transactions and deliver superior service. You will educate clients on digital banking, support outbound sales activities, and help IRM initiatives while maintaining strong records and compliance.

This role requires a high school diploma, 2 years of teller or client service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent education
• Two years of teller or cash handling or client service experience
• Six months of client relationship building or sales experience
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation
• Ability to multi-task under time constraints
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, courteous conversation, and handling transactions.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking.
• Support team sales process by participating in client outreach through outbound calls and identifying client needs.
• Understand the importance of Integrated Relationship Management (IRM) to deliver Truist expertise and solutions.
• Participate in Retail Community Bank Leadership routines and training sessions.
• Adhere to internal controls, risk management policies and changes in procedures.
• Serve as secondary contact for new account openings and problem resolution.

Skills

Interpersonal skills

Client service

Microsoft Office

Multitasking

Communication

Travel readiness

Education

High school diploma or equivalent education

Tools

Branch automation software

Job description

Truist Financial Corporation in Greensboro, NC is seeking a Regular full-time Client Service/Teller Associate to provide timely and accurate processing of client transactions and deliver superior service. You will educate clients on digital banking, support outbound sales activities, and help IRM initiatives while maintaining strong records and compliance.

This role requires a high school diploma, 2 years of teller or client service experience, and strong communication skills.