Client Experience Banker

National Black MBA Association; Sacramento (CA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Sacramento, CA is hiring a Client Services Representative to engage clients in the lobby and assist with self-service banking. You will accurately process cash transactions and build relationships to meet financial needs, while following policies and regulations.

They seek energetic, customer-focused individuals with sales mindset, cash handling experience, and the ability to educate clients on ATM, online and mobile banking. Weekend hours may be required.

Qualifications

• Enthusiastic, self-motivated with a strong work ethic and results focus.
• Ability to build relationships and collaborate to meet client needs.
• Willingness to learn and adapt to new information and technology platforms.
• Ability to educate clients on routine banking transactions via self-service channels (ATM, online, mobile).
• Compliance with established processes and regulatory requirements.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently for clients.
• Develop deep conversations to understand financial priorities and connect clients to solutions.
• Build relationships to meet clients' financial needs and expand service adoption.
• Manage center traffic, appointments, and outbound calls to improve client experience.

Skills

Client Focus

Sales Experience

Cash Handling

Adaptability

Communication

Education

High School Diploma or GED

Bachelor's Degree or Business-related Associate’s Degree

Job description

Bank of America in Sacramento, CA is hiring a Client Services Representative to engage clients in the lobby and assist with self-service banking. You will accurately process cash transactions and build relationships to meet financial needs, while following policies and regulations.

They seek energetic, customer-focused individuals with sales mindset, cash handling experience, and the ability to educate clients on ATM, online and mobile banking. Weekend hours may be required.