Client Experience Banker

Bank of America Corporation; North Carolina; On-site; USD 35,000 - 55,000; Full time

Job summary

Bank of America Corporation is seeking a Frontline Client Associate to engage clients in the lobby, guide them through self-service options, and process cash transactions with accuracy. You will develop deep client conversations to understand financial goals and connect customers to tailored solutions.

The role emphasizes relationship-building, adherence to policies, and a commitment to delivering excellent client experiences in a fast-paced financial center environment.

Qualifications

• High school diploma or GED required.
• Strong interpersonal and communication skills.
• Ability to learn and adapt to banking systems and self-service tools.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources (mobile/online banking or ATM).
• Process cash transactions accurately and efficiently for clients as needed.
• Build relationships to understand financial needs and connect clients with suitable solutions.
• Maintain compliance with laws and bank policies while delivering a stellar client experience.
• Manage center traffic, appointments, and outbound calls; support client onboarding and servicing.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Business Development Pipeline

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Job description

Bank of America Corporation is seeking a Frontline Client Associate to engage clients in the lobby, guide them through self-service options, and process cash transactions with accuracy. You will develop deep client conversations to understand financial goals and connect customers to tailored solutions.

The role emphasizes relationship-building, adherence to policies, and a commitment to delivering excellent client experiences in a fast-paced financial center environment.