Client Experience Banker

National Black MBA Association; New York (NY); On-site; USD 34,000 - 36,000; Full time

Job summary

Bank of America in Staten Island, NY is hiring for a role that engages clients in the lobby, educates on self-service options, and processes cash transactions with accuracy. You will conduct in-depth client conversations to understand priorities and connect them with solutions that meet their financial goals.

The role requires strong communication, relationship building, and the ability to work weekends or extended hours at a nearby financial center.

Qualifications

• Is enthusiastic, motivated with focus on results for the client.
• Collaborates effectively to build relationships and get things done.
• Delivers an experience that improves clients' financial lives.
• Identifies solutions for new and existing clients based on needs.
• Communicates confidently and educates clients on self-service banking.
• Manages time and capacity while following laws and policies.

Responsibilities

• Executes risk culture and seeks operational excellence.
• Builds client relationships to meet financial needs.
• Follows processes to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in SB lending and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Education

High School Diploma / GED

Job description

Bank of America in Staten Island, NY is hiring for a role that engages clients in the lobby, educates on self-service options, and processes cash transactions with accuracy. You will conduct in-depth client conversations to understand priorities and connect them with solutions that meet their financial goals.

The role requires strong communication, relationship building, and the ability to work weekends or extended hours at a nearby financial center.