Client Experience Banker

Bank of America; Hanover (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Bank of America in Massachusetts seeks a client-focused in-branch associate to educate clients on self-service options and help process transactions. You will build relationships with customers, explain simple banking services, and ensure accurate cash handling while delivering a superior client experience.

The role requires strong communication, a proactive approach, and flexibility to work weekends or extended hours as needed to serve the community and meet business goals.

Qualifications

• Experience in financial services or customer-facing roles is a plus.
• Strong communication and interpersonal skills are essential.
• Ability to learn and adapt to new technology platforms and processes.
• Willingness to work weekends or extended hours as required.

Responsibilities

• Engages clients in the lobby to educate and assist with transactions using self-service resources.
• Accurately and efficiently processes cash transactions for clients as needed.
• Develops knowledge of financial products to connect clients with suitable solutions.
• Builds relationships with clients to meet financial needs and drive client experience.
• Follows processes and guidelines to comply with laws and bank policies.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communication

Problem Solving

Account Management

Client Experience

Relationship Building

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Job description

Bank of America in Massachusetts seeks a client-focused in-branch associate to educate clients on self-service options and help process transactions. You will build relationships with customers, explain simple banking services, and ensure accurate cash handling while delivering a superior client experience.

The role requires strong communication, a proactive approach, and flexibility to work weekends or extended hours as needed to serve the community and meet business goals.