Client Experience Associate

Movable Ink; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

Movable Ink, headquartered in New York City, is seeking a Client Experience Associate to support our client base and work closely with the Director-led Client Experience teams. The role is proactive and technical, with a future path toward managing a book of business.

Responsibilities include learning the Movable Ink platform, supporting named accounts, gathering requirements, producing campaign reports, and creating client presentations.

Qualifications

• Excellent oral and written communication skills.
• Ability to manage multiple deadlines and deliverables simultaneously.
• Adaptability in a fast-changing environment.
• Willingness to learn HTML/CSS/JavaScript and Photoshop.
• Self-motivated and entrepreneurial-minded.

Responsibilities

• Learn the Movable Ink platform and email industry ecosystem.
• Support Client Experience Manager on named accounts as backup contact.
• Gather requirements and prep for campaign execution with named accounts.
• Pull campaign results and synthesize into standardized reports for clients.
• Create and execute powerpoint presentations for client reviews and status meetings.
• Execute email mock-ups in Photoshop for client reviews and status meetings.
• Manage schedule of client meetings and business reviews, incl. logistics.
• Maintain contact roles in Salesforce for all client organizations.
• Take minutes in client meetings and document outcomes.
• Troubleshoot queries and QA campaign setups for clients.
• Produce written documentation for custom projects.

Skills

Multi-tasking

Communication

Teamwork

Adaptability

Positive attitude

Outcomes oriented

Self-motivated

Creative mindset

HTML/CSS/JS

Photoshop basics

Tools

Salesforce

Photoshop

Job description

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.

Responsibilities of the Client Experience Associate:

• Learn the Movable Ink platform and email industry eco-system
• Support Client Experience Manager (CXM) on named accounts as backup contact
• Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
• Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
• Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
• Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
• Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
• Manage contact roles in Salesforce for all clients organizations
• Take minutes in client meetings
• Troubleshooting queries and QA campaign setups for clients
• Produce written documentation for custom projects

Qualifications:

• Ability to manage multiple deadlines and deliverables simultaneously
• Excellent oral and written communication skills
• Strong ability to work well with others
• Adaptability in a fast-changing environment
• Positive attitude
• Focuses on outcomes
• Self-Motivated
• Creative & entrepreneurial-minded
• Willing to try new things
• Coachability
• Desire to learn HTML/CSS/Javascript and Photoshop

The base pay range for this position is $60,000-$65,000/year, which can include additional bonus depending on the position ultimately offered, in addition to a full range of medical, financial, and/or other benefits. The base pay offered may vary depending on job-related knowledge, skills, and experience.

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.