Client Experience Analyst, Workplace Solutions

TwinThread; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Financial coaching

Job summary

TwinThread is seeking a Customer Service Analyst in Columbus to provide exceptional customer service and support for JP Morgan Workplace Solutions. In this role, you'll serve as the first point of contact for clients, ensuring timely and high-quality responses to their queries.

The ideal candidate will have excellent communication skills, a proactive mindset towards continuous improvement, and ideally a degree in Economics or Finance. A diverse range of benefits and a total rewards package are offered, highlighting the company's commitment to diversity and employee wellness.

Qualifications

• Strong communication skills via phone and email.
• Experience in a customer service role, preferably in Financial Services.
• Ability to solve problems empathetically.

Responsibilities

• Act as first contact point providing customer service and product knowledge.
• Communicate with customers to resolve queries timely.
• Identify areas for improvement within the Service Desk function.

Skills

Excellent Customer Service skills

Client focus and interpersonal skills

Proactivity and Continuous Improvement mindset

Discretion and judgement

Multiple language proficiency

Education

University degree in Economics, Finance, or equivalent

Job description

TwinThread is seeking a Customer Service Analyst in Columbus to provide exceptional customer service and support for JP Morgan Workplace Solutions. In this role, you'll serve as the first point of contact for clients, ensuring timely and high-quality responses to their queries.

The ideal candidate will have excellent communication skills, a proactive mindset towards continuous improvement, and ideally a degree in Economics or Finance. A diverse range of benefits and a total rewards package are offered, highlighting the company's commitment to diversity and employee wellness.