Client Experience Advocate — Billing & Support

Kedia Corporation; Ankeny (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic innovation-focused company in Ankeny, Iowa is seeking a Customer Service Representative. This role requires strong communication skills, the ability to resolve customer issues, and maintain records of interactions. The ideal candidate should excel in a fast-paced environment while effectively using various software tools. If you are committed to providing exceptional customer experiences, apply today for this challenging opportunity.

Qualifications

• Strong communication skills to clearly convey information.
• Ability to handle customer complaints and resolve issues effectively.
• Proficient in using various software tools for customer service.

Responsibilities

• Provide information about products or services to customers.
• Resolve customer issues through effective communication.
• Maintain accurate records of customer interactions.

Skills

Active Listening

Service Orientation

Speaking

Critical Thinking

Reading Comprehension

Tools

Avaya software

Microsoft Excel

Customer relationship management software

Job description

A dynamic innovation-focused company in Ankeny, Iowa is seeking a Customer Service Representative. This role requires strong communication skills, the ability to resolve customer issues, and maintain records of interactions. The ideal candidate should excel in a fast-paced environment while effectively using various software tools. If you are committed to providing exceptional customer experiences, apply today for this challenging opportunity.